Shipping & Returns

 

General Information:

Standard delivery within 5 working days (free on all orders of £50 and over)  £4.50

Next, named or Saturday UK delivery (order by 7pm for delivery following day)  £6.95

Next or named day UK delivery pre-10.30am (order by 7pm for delivery following day)  £9.95

International Delivery - Price on request. Please contact us by email if you are overseas and wish to place an order – hello@fredasmith.co.uk

UK Orders:

We deliver using Royal Mail track and trace service to the UK. Delivery times take on average between 1-3 days

The Scottish Highlands & Islands, Isle of Wight, Isle of Man, Channel Isles and Northern Ireland may take a little longer. We are very sorry but unfortunately we are unable to deliver to PO Box addresses.

A separate delivery charge is applied per delivery address.

Parcel tracking information will be sent via email on dispatch of your order.

A signature will be required upon receipt of your order.  If you are not in your order may be left with a neighbour, or held at your local delivery office.  A card will be left to let you know an attempt was made to deliver your order and how you can collect or rearrange delivery.

Changes to your order:

Unfortunately we are unable to add or remove items from an order once it has been placed.

However, we are able to change the delivery address for an order, only if it has not already been prepared for dispatch.  Please contact us immediately with the new delivery details and we will let you know if there has been time to make the changes.

We are not able to cancel orders on your behalf once the items have been prepared for dispatch.  Please contact us immediately if you wish to cancel your order and we will let you know if there has been time to cancel.

Returns and Refunds:

If any of the items in your order are faulty or damaged please contact us within 28 days of your order being delivered. We do not currently offer free of charge returns for unwanted goods. 

Customer Services, Freda Smith Ltd, 34 Sherbrooke Road, London, SW6 7HU